Frequently asked questions

Open the app, choose a service category, describe the job and add photos if you can. Then pick a date and time, confirm your service address and submit the request. You will get a confirmation once a Handyman accepts the job.

Any platform fee is shown at checkout before you pay. If a Handyman needs to charge extra because the job is larger than described, or because parts are required, they must agree the amount with you before starting the extra work.

Yes. You can cancel from the booking details in the app. Cancellations before the Handyman is dispatched are free. After dispatch, a call-out fee may apply and will be displayed before you confirm.

Request a refund from the booking details screen, or email zheng_yanhui@hotmail.com with your booking number. We review each request with the Handyman and reply within 5 business days. Approved refunds go back to your original payment method.

Handymen submit their identity documents and relevant trade experience before being approved, and we review ratings and complaints on an ongoing basis. Providers who fall below our standards are removed from the platform.

The payment methods available to you are listed at checkout in the app and depend on your region and platform. All payments are processed through a PCI DSS compliant payment provider; we do not store full card numbers.

Tell us as soon as possible — ideally within 48 hours of the job finishing. Include photos if you can. We will work with you and the Handyman to arrange a fix, a partial refund or a full refund depending on the circumstances.

You can update your profile in the app under Account. To delete your account, follow the steps on the Delete Account page or email zheng_yanhui@hotmail.com.

SpeedyHandy currently serves Singapore only. We will announce additional markets in the app and on this website.